Privacy Policy for Musenze

Effective Date: 01 September 2025
Company Name: Musenze trading under CYWISE GROUP.
Location: Waliggo Road, Kikaaya – at Ssuubim Shine and Dine Services
Operating Hours: Monday to Sunday, during standard business hours

1. Introduction

Musenze (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By engaging with our company, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email, national ID, address, or other details required during client registration or agent/broker onboarding.

• Property Information: Ownership documents, legal descriptions, titles, and related property particulars for due diligence and transactions.

• Financial Information: Bank/payment details for processing property transactions, rentals, and service fees.

• Usage Data: Information on how you interact with our platforms, websites, or communication channels.

• Verification Documents: Identity, certificates, and references for brokers, agents, and property owners.

3. How We Use Your Information

We use collected information to:

• Facilitate real estate services including rentals, property sales/purchases, and Airbnb management.

• Conduct due diligence and verify authenticity of properties and ownership documents.

• Register, train, and manage brokers and agents in our system.

• Execute property transactions under Powers of Attorney where applicable.

• Provide customer support, respond to inquiries, and improve service delivery.

• Fulfill legal and regulatory obligations.

4. Sharing of Information

Your information may be shared:

• With verified agents and brokers for service facilitation.

• With legal authorities to comply with laws, regulations, or valid legal processes.

• With business partners (e.g., financial institutions, property platforms, or Airbnb) for service execution.

• With third-party service providers strictly for operational support (IT, verification, or accounting).

We do not sell or rent your personal data to third parties.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal and property information only as long as necessary for legal, contractual, and business purposes. Once retention periods lapse, information is securely deleted.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your personal data.

• Request deletion of your information, subject to legal obligations.

• Withdraw consent for certain data processing activities.

8. Minors

Our services are not directed to persons under 18 years of age. We do not knowingly collect data from minors.

9. Third-Party Links

Our platforms or communications may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on our official communication channels and will take effect immediately upon posting.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Musenze Offices
Waliggo Road, Kikaaya – at Ssuubim Shine and Dine Services
Phone: +256767384031.  Email: [email protected]